Kim writes: "These are all in addition to the technical issues . . . such as performance issues, reliability issues, and misrepresentation by the vendor of the systems capabilities . . . . // I don't know of a great book or even article that describes this ..." Perhaps have a look at retired IBM-er Robert Britcher's *Limits of Software* (1999) and esp. his chapter 16 "The System to End All" which describes the stupendously expensive FAA Advanced Automation System (1981--94). "At $3.7 B, the AAS was one of the largest civilian computer contracts ever let . . . It was the largest single contract in IBM's history. At its peak, the project employed more than 2000 people--about $1 million a day" (p. 171) Best, Tom =========================================================== Thomas Misa tmisa@umn.edu | tjmisa.com Past President 2021-22 @SocHistTech <https://twitter.com/SocHistTech>