This probably goes without saying but Tiziana Terranova wrote a highly influential piece on Free Labor and AOL content moderators serve as the exemplary case. 

Erica

Erica Robles-Anderson
Associate Professor
Media, Culture, and Communication
New York University
erica.robles@nyu.edu
@fstflofscholars
On Sep 11, 2019, 6:03 PM -0400, Joly MacFie <joly@punkcast.com>, wrote:
I recall at the HOPE conference a few years back Jason Scott saying he is collecting AoL CDs.

See https://archive.org/details/HOPE-11-a24-Now_and_Then_Here_and_There about 19 mins in.

joly

On Wed, Sep 11, 2019 at 3:45 PM Avery Dame-Griff <avery.dame@gmail.com> wrote:
  All,

I've had limited locating these on my own, so I wonder if anyone has any suggestions: Are there archives (official or community-based) of documents related to America Online, especially during its mid-1990s boom? I'm especially interested in two things: A) Guides/Community Leaders' day-to-day practices around policing offensive content and B) AOL's relationship to independent community-oriented content providers (including compensation rates, contracts, etc.). 

Some documentation of Guide practices and policies exists, but there's almost nothing about the latter - it's my suspicion most users didn't even know some forums were run by independent contractors.

Thanks in advance,
Avery Dame-Griff

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Avery Dame-Griff
Lecturer, Communication Studies/Women and Gender Studies (Spring 2020)
Gonzaga University
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