<div dir="ltr">When I wrote volume 3 of my Digital Hand (OUP 2008) I included a chapter on the history of IRS's IT. As part of the research for that book I interviewed IRS folks, and others, and concluded that (a) the IRS knew what needed to be changed/upgraded and it seems this GAO report confirms that IRS still has that capability, (b) that it did not have enough resources to keep up, (c) that it had to do this without stopping even for a few days any application, in other words be able to change all 4 tires on a car while it was still going 50 miles an hour, and (d) that the IRS needed to stop fearing Congress and instead be tough, demanding, and publicly noisy about being supplied more IT staff and revenue collectors. Looks like those 4 circumstances have yet to change.</div><br><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Feb 28, 2023 at 10:03 PM Jonathan Coopersmith via Members <<a href="mailto:members@lists.sigcis.org">members@lists.sigcis.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif">Worth a look: <a href="https://www.gao.gov/products/gao-23-104719#" target="_blank">https://www.gao.gov/products/gao-23-104719#</a></div><div class="gmail_default" style="font-family:verdana,sans-serif"> the challenges of big system updating (it's not just Southwest Airlines)</div><div class="gmail_default" style="font-family:verdana,sans-serif"><br></div><div><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><div dir="ltr"><span style="color:rgb(34,34,34);font-family:verdana,sans-serif">Stay sane</span><span style="color:rgb(34,34,34);font-family:verdana,sans-serif">,</span><font face="verdana, sans-serif"> </font></div><div dir="ltr"><span style="font-family:verdana,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:verdana,sans-serif">Jonathan</span></div><div dir="ltr"><span style="font-family:verdana,sans-serif"><br></span></div><div dir="ltr"><span style="font-family:verdana,sans-serif">Jonathan Coopersmith</span><br></div><div><span style="font-family:verdana,sans-serif">Fellow, American Association for the Advancement of Science</span></div><div><span style="font-family:verdana,sans-serif"><br></span></div><div dir="ltr"><div><font face="verdana, sans-serif">Professor (retired)</font></div><div><font face="verdana, sans-serif">Department of History</font></div><div><font face="verdana, sans-serif">Texas A&M University</font></div><div><font face="verdana, sans-serif">College Station, TX 77843-4236</font></div><div><font face="verdana, sans-serif">979.739.4708 (cell)</font></div><div><font face="verdana, sans-serif">979.862.4314 (fax)</font></div><div><br></div><div><a href="https://theconversation.com/its-taking-more-time-to-cast-a-ballot-in-us-elections-and-even-longer-for-black-and-hispanic-voters-191711" target="_blank">It's taking longer to vote - especially if you are Black or Hispanic</a>, <a href="http://theconversation.com" target="_blank">theconversation.com</a> October 13, 2022</div><div><br></div><div><font face="arial, sans-serif"><a href="https://aerospaceamerica.aiaa.org/departments/the-thought-leaders-thought-leader." style="color:rgb(17,85,204)" target="_blank">“The thought leader’s thought leader,” (interview with Norman Augustine)</a><span style="color:rgb(0,0,0)"> </span><i style="color:rgb(0,0,0)">Aerospace America</i><span style="color:rgb(0,0,0)"> October 2022.</span></font><span style="color:rgb(0,0,0);font-family:"Times New Roman",serif"> </span><br></div><div><span style="color:rgb(0,0,0);font-family:"Times New Roman",serif;font-size:16px"><br></span></div></div><div dir="ltr"><div><font face="verdana, sans-serif">Preserving space archives: <a href="https://www.toboldlypreserve.space/" target="_blank">https://www.toboldlypreserve.space/</a></font></div><div><font face="verdana, sans-serif"><br></font></div><div><font face="verdana, sans-serif"><i>FAXED. The Rise and Fall of the Fax Machine</i> (Johns Hopkins University Press) </font><br></div><div><br><br><br><br></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>
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</blockquote></div><br clear="all"><div><br></div>-- <br><div dir="ltr" class="gmail_signature"><div dir="ltr"><div>James W. Cortada</div><div>Senior Research Fellow</div>
<div>Charles Babbage Institute</div><div>University of Minnesota</div>
<div><a href="mailto:jcortada@umn.edu" target="_blank">jcortada@umn.edu</a></div>
<div>608-274-6382</div></div></div>