[SIGCIS-Members] Making IT Work (MIT Press, 2017) published

Jeffrey Yost yostx003 at umn.edu
Mon Oct 16 16:27:06 PDT 2017

Dear Colleagues,

Wanted to announce a new book that I just published with MIT Press that may
be of potential interest--*Making IT Work: A History of the Computer
Services Industry.*

The computer services industry has worldwide annual revenues of over a
trillion dollars and employs millions of workers, but is often overshadowed
by the hardware and software products industries (both of which are less
than half its size).  In this book, I examine how computer services, from
consulting, data processing, programming, systems integration,
time-sharing, and facilities management to data analytics and cloud
computing, have played a crucial role in shaping information technology --
in making IT work (both in the sense of making IT useful, and also
extending the ever growing IT labor force).  Based on extensive archival
research (many CBI collections, the IBM Corporate Archives, Hagley Museum &
Library, MIT Archives, etc.), oral histories, and trade journal research, I
provide a business, social (gender, labor, professionalization),
policy/legal/political economy history of this 65 year old industry. In
doing so, I seek to contribute to business, social, and technology



Best, Jeff

Jeffrey R. Yost, Ph.D.
Associate Director, Charles Babbage Institute
Faculty, Program in the History of Science, Technology, and Medicine

222  21st Avenue South
University of Minnesota
Minneapolis, MN 55455

612 624 5050 Phone
612 625 8054 Fax
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